The Customer Success Program is a free service that aims to make the most of our products for your business.
How does the program work and what is the analysis?
We will prepare a detailed analysis of the use of the system. The analysis also includes ideas for improving settings. We usually send the analysis to the contact email by the contact specified in the license agreement or the contact of the responsible manager. You will also find a link to order a consultation with a specialist in the email.
A consultation with a specialist includes a presentation of the analysis and insights but mainly a consultation of your business needs, metrics and goals. According to them, we then prepare regular news in the system for you. You can also arrange regular free consultations (eg once a quarter, once every six months, once a year).
What to do when you are new?
Hotel staff may change during the year. It is clear that not all information is likely to be passed on. It doesn't matter at all, we can include you in the program at virtually any time, and we'll also show you what we've designed over the past period. You can sign up for us now by registering at this link: http://eepurl.com/gdgRlP
What should I do if I do not want to participate in the program?
The program runs for all our customers, so the analysis will be received by email by a contractual contact or manager. However, you do not have to use our ideas or the results of the analysis in any way. However, you may face inconsistencies or mismanage the system by using it incorrectly. The program just prevents such inconveniences, but of course, it is up to you whether you complete it with us.
I booked a consultation, but in the end, I can't join.
Just reply to the email of the Customer Success Program. Suggest a new date or postpone when you have time. But please note that the sooner you let us know, the better. This does not block time for other customers.
- Cancellation of the ordered date more than 7 days in advance we allow two times.
- We only allow the cancellation of the ordered term 6-2 days in advance once.
- By not attending the planned consultation, the consultation fails and it is not possible to draw on it again.
What to do if you have any further questions about the features and the planned consultation is taking a long time?
Describe any questions or concerns to us directly at support@hoteltime.com and state that this is a Customer Success Program. Your question will reach the consultant and he will answer it as soon as possible. If there is nothing critical about the questions, do not call us and wait for an email answer.