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Knowledge base
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1
Customer Success Program
About Academy
Topic
4
Front office and housekeeping
Pricing, bookings, OTA's
Controlling and Revenue
Accounting and Finance
HotelTime system
Hoteltime
18
Out of order & Out of service rooms
Chargeback - what is it and how to make it?
Edit stay dates (Edit rate and period + Edit rate and period without price change)
Reservation settlement - selection of currency conversion/exchange rates
Create Proforma invoice from reservation
View all 18
Tips & Tricks
11
Charging Cancellation Fees - FAQs
Charging Cancellation Fees in HotelTime
Printing module, customize your invoice template
Group items on invoice - how to make invoice clear
HotelTime verification of VAT number and Company ID (IČO, DIČ) with ARES and VIES
View all 11
Automation
7
Online Check-in
All about Concierge
Less filling in registration cards - ID reader
Accounting filled from the system - Automatically!
Check-in kiosk
View all 7
Reports
25
Customize the report Meal plan by room
Housekeeping report - basic
New group plan
Homepage HotelTime (=Welcome page)
Dashboard - Housekeeping & Maintenance
View all 25
Rates & Pricing
5
RateCodes - online payments
RateCode - default number of fixed beds
Meal plans - set and use in RateCodes
RateCodes - ChannelManager reservation delivery
Roomtype fees
Users
3
HT - default user rights settings
HT4 – Current user
Crosslogin, switch between systems easily
Channel Manager Systems
9
Price management in Hoteltime with CHMS connection
Availability management in Hoteltime with CHMS connection
Extra services sold through channelmanager D-Edge
Error regarding edit of CHMS reservation
Roomtype and Ratecode mapping
View all 9
Payment solution in HotelTime
9
ADYEN terminals - Onboarding
ADYEN terminals - features across the HotelTime application
ADYEN terminals - payment refund
ADYEN terminals - settlement of issued invoice
ADYEN terminals - payments in retail
View all 9
Vento system
Tips and tricks
2
Bulk edit of stock items (VAT change, stock item category)
How to get Google Pay Merchant ID for VentoQR
Units of materials and unit conversions
14
Stock categories
New stock item
New receipt - storing
Write-off
Units list of stock items and unit conversions
View all 14
Sales - Recipes
5
How to set a recipe for the lunch menu
Printing orders, sale transaction - Order types
Sorting tools - Recipe categories
ePOS - New recipe
Your own menu - inserting a recipe into the recipe
Sale - POS
14
Waiters and Waiter groups
Sale mode in outlets
Sending the order and printing the order type for preparation
How to cancel bill?
How to send a spend to a guest hotel account
View all 14
Sale - Hardware
3
Terminals
Printers
Vento self-installation procedure
Vento - users
2
Vento - New user
Vento - default user rights settings
Reporting
18
Vento VAT output report (TAX report)
Homepage Vento (= Welcome page)
Why do I have differences between payments and sales?
Closure list
List of permanent accounts and their purpose of use
View all 18
Libero system
Libero - Reservation
11
Edit reservation
New reservation
Check-in service
Check-out, settlement
Delete reservation, online cancelation
View all 11
Libero - e-Voucher and online booking engine (OBE)
1
Libero - Online analytics - Customer measurability in OBE/OVE
Libero - Operations
3
Daily operational report
New Gift voucher
How to use Gift voucher?
Libero - Users
1
Libero - New user, employee
Confero
Confero updates
3
New daily and monthly overview in Confero
Homepage Confero (= Welcome page)
1.4.0 Confero new version
Confero - Reservations
5
Create reservation
Checkin and checkout
Reservation cancellation
Edit reservation
Reservation and location overview
Community forums
Showing recent updates
Start a new topic
Oznámení
HotelTime oznámení
105
4.6.7 HotelTime nová verze - představujeme novinky v systému!
Posted by
Jana Brožová
,
2 days ago
Last Reply
by Jana Brožová
2 days ago
4.6.6 HotelTime nová verze
Posted by
Jana Brožová
,
about 1 month ago
Last Reply
by Jana Brožová
about 1 month ago
4.6.5 HotelTime nová verze
Posted by
Jana Brožová
,
2 months ago
Last Reply
by Jana Brožová
2 months ago
See all 105 topics
Vento oznámení
36
3.1.7 Vento nová verze
Posted by
Martina Duřtová
,
4 months ago
Last Reply
by Martina Duřtová
4 months ago
3.1.6 Vento nová verze
Posted by
Martina Duřtová
,
6 months ago
Last Reply
by Martina Duřtová
6 months ago
Vento nová verze 3.1.5
Posted by
Martina Duřtová
,
8 months ago
Last Reply
by Martina Duřtová
8 months ago
See all 36 topics
Libero oznámení
31
Libero nová verze 3.0 - vyžaduje součinnost
Posted by
Denisa Fejfarova
,
1 day ago
Last Reply
by Denisa Fejfarova
1 day ago
Libero - uvolnění nové verze
Posted by
Jana Brožová
,
3 months ago
Last Reply
by Jana Brožová
3 months ago
Libero - výpadek služeb
Posted by
Martina Duřtová
,
6 months ago
Last Reply
by Martina Duřtová
6 months ago
See all 31 topics
Confero oznámení
11
Confero - uvolnění nové verze
Posted by
Jana Brožová
,
about 2 months ago
Last Reply
by Jana Brožová
about 2 months ago
Confero - změna DPH 1. ledna 2024
Posted by
Martina Duřtová
,
10 months ago
Last Reply
by Martina Duřtová
10 months ago
Plánovaná údržba - výpadek služeb
Posted by
Martina Duřtová
,
11 months ago
Last Reply
by Martina Duřtová
11 months ago
See all 11 topics
Hlasujte pro novou úpravu
HotelTime - hlasujte pro novou úpravu
11
Ztráty a nálezy
Posted by
Martina Duřtová
,
over 3 years ago
Last Reply
by Martina Duřtová
4 months ago
Pick up / PACE report
Posted by
Martina Duřtová
,
4 months ago
Last Reply
by Martina Duřtová
4 months ago
HotelTime prodej propojení na Vento sklady
Posted by
Martina Duřtová
,
about 5 years ago
Last Reply
by Martina Duřtová
almost 3 years ago
See all 11 topics
Diskuzní forum
Podělte se o své zkušenosti
3
Zkušenosti s Libero
Posted by
Martina Duřtová
,
over 3 years ago
Last Reply
by Simona Nová
over 3 years ago
Zkušenosti s HotelTime
Posted by
Martina Duřtová
,
over 3 years ago
Last Reply
by Simona Nová
over 3 years ago
Zkušenosti s Vento
Posted by
Martina Duřtová
,
over 3 years ago
Last Reply
by Martina Duřtová
over 3 years ago