Did you order Adyen payment terminals from us, and has the courier already delivered the package? Now it's time for their onboarding, and then nothing will stand in the way of using them!
Package delivery
To ensure terminals were not tampered during transit, please make sure to check the terminal and accessories for any visible damage.
In case terminal or accessories is damage, please contact HotelTime support immediately on support@hoteltime.com, phone +420 228 882 269 or in chat.
What is in your package
One payment terminal set consists of 5 individual parts:
• A payment terminal Castles S1F2 with integrated sim-card and inserted paper roll
• A direct USB to USB-C charger to a payment terminal (store safely and use in case of damage to the charging base)
• Charging base with DC plug adapter connected
• Power cord
• Extra paper roll
Terminal onboarding
The terminals and charging bases from us are clearly labeled with a code. The same code can be used to identify the terminals in the HotelTime application and should be used when communicating with HotelTime support.
1. Connecting the charging base
Before starting to use the terminals, first prepare the charging base:
- connect DC plug adapter to the power cord
- plug the power cord into a socket
2. Power ON the terminal
Turn on the terminal using the button on the left side of the terminal. Then place the terminal on the charging base, where it will charge.
3. Wi-fi setting
We recommend connecting the terminal to the hotel's wireless network. A secure network should be chosen, one that is used by hotel computers or printers, for example. We do not recommend connecting the terminal to an open network, such as one available to guests.
The terminal has an integrated data SIM card, which ensures it is connected to the internet even in case of a Wi-Fi outage.
On the terminal display, select Settings > Network (enter the password) > Wi-Fi > choose the requested network.
4. Training to work with payment terminals across the HotelTime system
As part of the onboarding process, our staff will make sure you are as familiar as possible with the features of HotelTime and Adyen payment terminals. Before you start using the terminals, they will arrange a short training session with you and guide you through all the related features to make your experience of using the payment solution in HotelTime as good as possible.
Other useful information
What paper rolls to use with Castles S1F2 terminals
Paper rolls must be of width 57 mm and diameter max 40 mm. For example these sizes of rolls might be ordered: 57/40/12 or 57/38/12.
Now you have everything ready, and you can start using the terminals!
If you are interested in the functionalities of the connected Adyen terminals that are available to you, don't forget to check out the article "Features Across the HotelTime Application."
One payment terminal set:
