When launching the Vento program, the following message may appear:

"The update package cannot be downloaded."

Cause

The most common reason is missing write permissions.

Vento is usually installed directly on C:\, where regular users do not have full access.

Solution

Option 1: Move the Vento folder

  1. Close the Vento program.

  2. Locate the C:\Vento folder (or the folder where the program is installed).

  3. Copy the entire folder:

    • Right-click → Copy

  4. Paste the folder to Desktop or Documents:

    • Right-click → Paste

  5. Run Vento.exe from the new folder.

In this new location, users usually have full access. The update should complete successfully.

Option 2: Run as administrator

  1. Close the Vento program.

  2. Find Vento.exe or its shortcut.

  3. Right-click → Run as administrator

  4. If prompted, enter the administrator password.

After the update is complete, you can launch Vento normally again.

Recommendation

Do not keep Vento installed directly in the root C:\ folder.

We recommend using folders like Documents or Desktop.

If you are using a company computer, please ask your IT department to move the program or adjust the permissions.

Further assistance

If the issue persists:

  • Contact our support.

  • Attach a screenshot of the error message.