Chargeback = it is a feature that allows to cancel payment only within the application. This operation does not communicate with any third party. Therefore, no refunds are made whether it is money in case of online card payment, Adyen terminal or credit in case of external payment.
Use case: The payment has been withdrawn from the client's credit card and has been returned to the client for some reason other than a refund to the card (e.g. bank transfer, cash). In the report "Pending external payments" after cancellation of the invoice we have this payment and we need to get it out of the system, but we can't do a classic cancellation/refund with red cross button as we would refund the money twice.
How chargeback can be made:
1. Turn on the "Chargeback Payments" permission, press save and update the permissions page.(This main permission activate chargeback for Online card only).
2. We activate the sub-permission "Chargeback of external payments + Chargeback of terminal payments". (These sub-permissions activate chargeback for external and terminal payments).
3. Via Sales - Payments - Pending external payments we can find the payment (External, Online card, Adyen payment terminal) to which we want to chargeback.
4. Press the button for chargeback see screenshot. (we can only see the chargeback button for payments we have permission for).
5. Press button "Make chargeback" in the context window.
After a successful chargeback, the amount will also be deducted in the Payment journal.